Terms and Conditions

Please read our t&Cs

These Terms and Conditions will be deemed to have been accepted by you when you accept them or the quotation or from the date of any delivery of the Goods (whichever happens earlier) and will constitute the entire agreement between us and you.

These Terms and Conditions and the quotation (together, the contract) apply to the purchase and sale of any Goods between us and you, to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

Full Terms and Conditions for Purchases

These Terms and Conditions will apply to the purchase of the goods detailed in our quotation (Goods) by the buyer (you) from Bespoke Laser UK Ltd a company registered in England and Wales under number 11266960 whose registered office is at Unit 20, Oldbury Business Centre, Oldbury Road, Cwmbran NP44 3JU (we, us or our).

These Terms and Conditions will be deemed to have been accepted by you when you accept them or the quotation or from the date of any delivery of the Goods (whichever happens earlier) and will constitute the entire agreement between us and you.

These Terms and Conditions and the quotation (together, the contract) apply to the purchase and sale of any Goods between us and you, to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.


A ‘business day’ means any day other than a Saturday, Sunday or bank holiday in England and Wales.

The headings in these terms and Conditions are for convenience only and will not affect their interpretation.

Words imparting the singular number include the plural and vice-versa.


We provide a bespoke laser cutting and engraving service to individuals and businesses. Using artwork provided by the client or artwork set up by us, all artworks must be agreed at the time of order.

Designers retain ownership of their intellectual property rights for their products and product plans. Apart from a limited license to display the products and product plans on our website, we are not given any interest in them.

Agreement to artworks can be through a digital design proof provided by ourselves, or a screenshot of the clients work to agree the details provided by the client. The client on providing artwork will ensure that the artwork is provided to the specifications outlined in the ‘How to’ guide available at www.bespokelaseruk.co.uk.


All materials sourced by us are suitable for our machines and will not cause damage to our employees or machines.

Any materials provided by you must be supplied with a data sheet. We reserve the right to refuse any materials based upon the ineligibility of the materials with our safety regulations as explained by us.

All wood materials are a natural material and not man-made. This means that any grain, colouring, knot or mark pertaining to the natural qualities of the wood are not grounds for replacement or refund. These elements within the wood are natural and cannot be avoided.

All wooden products are not treated for outdoor use unless specified within the job criteria. Wood will be affected by any and all outdoor elements, including but not exclusive to sun, wind and rain. We will not be held responsible for the way in which these products are used after they have been provided to you.

Food safe materials are only used when specified, should you require the data sheet when purchasing material please inform us at the time of order. We will not be held responsible for any mis-information or assumptions made by the client on the materials ordered. The client must make Bespoke Laser UK Ltd aware of all or any requirements that they have of the material when enquiring.

All materials agreed upon before the order will be ordered in specifically for you, any changes to this material after the order has been paid for will be subject to charge to you.

Cancellation and Alteration

Details of the Goods as described in the case above (Goods) and set out in our sales documentation are subject to alteration without notice and are not a contractual offer to sell the Goods which is capable of acceptance.

The quotations (including any non-standard price negotiated in accordance with the case on Price (below) is valid for a period of 14 days only from the date shown unless expressly withdrawn by us at an earlier time.

Either of us can cancel the order for any reason prior to your acceptance (or rejection) of the quotation.

Once the order has been placed, payment received and any or all proofs signed off the job will be in production. Once in production any changes to the order must be discussed with the us and are at our discretion. Changes may be subject to charges which will be outlined by us at the time of request.

By sending payment for the order the client is agreeing to the terms and conditions outlined in this document.


The Price (Price) of the goods is set out in our quotation current at the date of your order or such other price as we may agree in writing.

If the cost of the goods to us increases due to any factor beyond our control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties or changes to delivery rates, we can increase the Price prior to delivery. 

Any increase in the Price under the case above will only take place after we have told you about it.

You may be entitled to discounts. Any and all discounts will be at our discretion.

The Price is of fees for packaging and transportation / delivery.

The Price is of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

Payment Terms

Payment is due when the order is placed before order completion unless otherwise stated by us. All payment should be made via BACS or faster payments unless otherwise agreed.

If you do not make payment to the agreed timescale this may cause delays in the production timescale and you will be made aware of any changes to the completion date at the time of payment. We will not be held responsible for any delays to production due to late payment.

All payments must be made in GBP unless otherwise agreed in writing by us.

Both parties must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

Delivery of Goods

We will arrange for the delivery of the Goods to the address specified in the quotation, or your order or to another location we agree in writing.

If you do not specify a delivery address or if we both agree, you must collect the Goods from our premises.

Subject to specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8am to 8pm.

All goods will be dispatched within the stated timeframe. Delays within the production of your order could be caused due to unforeseen circumstances and you will be alerted of this at least twenty four hours before the agreed upon deadline.

All orders will be dispatched as specified on ordering, any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for an delay in delivery of the goods that are beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights: 

  1. store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or 
  2. make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and / or
  3. after 10 days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods.

If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.

Inspection and Acceptance of Goods

You must inspect the Goods on delivery or collection. All damaged orders should be reported to us within two working days. Photographs must be provided of packaging and any damage due to the shipping process. If you identify any damages or shortages you must inform us in writing within 2 working days of delivery, providing details.

Any damaged or faulty goods must be reported to us immediately with photographs and a clear description of the fault. 

Other than by agreement, we will only accept returned Goods, if we are satisfied that those Goods are defective and if required, have carried out an inspection.

Subject to your compliance with this clause and/or our agreement. We will work with you as appropriate, to repair, or replace or refund the Goods or part of them

We will be under no liability or further obligation in relation to the Goods if:

  1. if you fail to provide notice as set above; and / or
  2. you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and / or
  3. the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods; and / or
  4. the defect arises from normal wear and tear of the Goods; and / or
  5. the defect arises from misuse or alteration of the Goods, negligence, wilful damage or any other act by you, your employees or agents or any third parties.

You bear the risk and cost of returning the Goods.

Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 7 days after delivery.


We make every effort to give you the best quality work we can possibly produce and hope that you will be completely satisfied with your order.

Personalised goods or goods created to a custom design or goods created using a clients artwork as agreed are not eligible for a refund, unless faulty (see Inspection and acceptance of goods).

Incorrect spelling due to incorrect information provided by you will not be refunded, reproductions will be charged at the original full price. Please check all spelling very carefully when supplying personalisation. 

Nothing in these terms entitles you to return the products as being surplus to your needs, or for any other reason other than as set out in our Inspection and acceptance of Goods.

We warrant only that the products manufactured by us meet your specifications and are manufactured in accordance with the usual processes and standards. We do not guarantee that the product will be fit for any particular purpose.

We will not replace goods because there is a problem with the product plan, your choice of materials or they don’t turn out as you expect. You should expect to have several attempts before you perfect your design. Prototyping and refining product plans is an integral part of the process, especially if you are creating interlocking parts.


On receipt of your payment you have 24 hours to cancel the order. After 24 hours your order will be in production and cannot be cancelled.

On cancelling your order within the 24 hours specified, we will provide a refund at our discretion, minus any materials we may have ordered for your specific job or any other costs incurred, within 7 working days. Outside of the 24 hours specified a full or partial refund may be given at our discretion.

We can terminate the sale of Goods under the contract where you commit a material breach of your obligations under these Terms and Conditions.

Limitation of Liability

Our liability under the Contract, and in breach of statutory duty, and in tort, misrepresentation or otherwise will be limited to this clause.

Subject to the clauses above on Inspection and Acceptance, all warranties, conditions or other terms implied by statute or common law (save for those implied by Section 12 of the Sale of Goods Act 1979) are excluded to the fullest extend permitted by law.

If we do not deliver the Goods, our liability is limited, subject to the case below, to the costs and expenses incurred by you in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods.

Our total liability will not, in any circumstances, exceed the total amount of the Price payable by you.

We will not be liable (whether caused by our employees, agents or otherwise) in connection with the Goods for;

  1. any indirect, special or consequential loss, damage, costs, or expenses; and / or
  2. any loss of profits; loss of anticipated profit; loss of business; loss of data; loss of reputation or goodwill; business interruption; or other third party claims; and / or
  3. any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; and / or
  4. any losses caused directly or indirectly by any failure or breach by you in relation to your obligations; and / or
  5. any loss relating to choice of the Goods and how they will meet your purpose or the use by you of the Goods supplied.

The exclusions of liability contained within this clause will not exclude or limit our liability for data or personal injury caused by our negligence; or for any matter for which it would be illegal for us to exclude or limit our liability; and for fraud or fraudulent misrepresentation.


All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).

Notices will be deemed to have been duly given:

  1. when delivered, if delivered by courier or the messenger (including registered mail) during the normal business hours of the recipient;
  2. when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;
  3. on the fifth business day following mailing, if mailed by national ordinary mail; or
  4. on the tenth business day following mailing, if mailed by airmail.

All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

Data Protection

When providing the Goods to you (the Buyer), we (the Seller) may gain access to and / or acquire the ability to transfer, store or process personal data of the employees of the buyer.

The parties agree that where such processing of personal data takes place, the Buyer shall be ‘data controller’ and the Seller shall be the ‘data processor’ as defined in the General Data Protection Regulation (GDPR).

For the avoidance of doubt, ‘Personal Data’, ‘Processing’, ‘Data Controller’ and ‘Data subject’ all have the same meaning as in the GDPR.

The Seller shall only Process Personal Data to the extent reasonably required to enable it to provide the Goods as mentioned in these terms and conditions. Or, as requested by and agreed with the Buyer, shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or for any third party’s purposes.

The Seller shall not disclose Personal Data to any third parties other  than employees, directors, agents, subcontractors or advisors on a strict ‘need-to-know’ basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation and/or regulations.

The Seller shall implement and maintain technical and organisational security measures as are required to protect Personal Data Processed by the Seller on behalf of the Buyer. Further information about the Seller’s approach to data protection are specified in its Data Protection Policy, request a copy from info@bespokelaseruk.co.uk For any enquires or complaints regarding data privacy, you can contact at the following e-mail address: info@bespokelaseruk.co.uk

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