Delivery Terms



The time we need to prepare an order for shipping varies. For details of processing times, see individual items.

Deliveries in the UK are by Royal Mail. Standard UK delivery is estimated at 3-5 working days from shipping notification.

Please get in touch if you would like to upgrade your shipping options.


You are more than welcome to collect from our office, but please contact us to arrange a date and time first. For more information please visit our contact page.

Due to the personalised nature of our product, once an order has been placed you have 24 hours to cancel in writing via email to, after this your item is in production and cannot be cancelled.
All of our personalised products are made to order and due to their bespoke nature we don’t accept returns, exchanges, or refunds unless faulty.
Please check all information you have provided, if the spelling you provide is incorrect we will not refund the order.

If your order arrives damaged we must be notified within 3 working days to be able to rectify the issue. Or, if your order does not arrive within 7 days of your dispatch notification please contact us immediately so that we can track the order.

If you have any queries please don’t hesitate to get in touch.